COUNTRY

COUNTRY CODE

Latvia

Estonia

Lithuania

Malta

Netherlands

Belgium

Germany

Austria

Bulgaria

Finland

\n\n\n\n

DEVICE TYPE

ASSET GROUPNAME

Desktop

Laptop

MAC

Monitor (screen)

Printer

Tablet

Video Conferencing

Virtual Headset

Docking Station

RSA Token

\n\n- SERIALNUMBER\n\nEXAMPLE: LVLPW0HDMZ9\n\nLatvian Laptop (Windows) and it’s serial number\n\n# **6. Approved hardware**\n\n**Approved Hardware**\n\nAny device obtained through local Entain End User Services is considered as an approved hardware.\n\n\\\n**Approved, with Security Approval Request**\n\nAny removable storage device obtained through local Entain End User Services (ex: USB Keys, USB Disks, etc) and non-Apple wireless keyboards\n\n\\\n**Not Approved Hardware**\n\nAny device not obtained through local Entain End User Services and/or that was not individually permitted by exception (this also include any type of USB/Serial/Bluetooth devices - personal mobile phones, tablets, e-readers, e-cigarettes, etc - this list is not exhaustive)\n\nAny exception must be approved and recorded in the NCE EUS and/or NCE IT security department in advance.\\\n\\\nAn employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.\n\n# **7. PC refresh policy**\n\nIT administrators are keeping up to date records of current assets and their age in Jira asset management ( current asset management tool ). \n\nReplacement of the equipment older than 4 years might be initiated by the employee and should be considered as a legitimate reason for PC replacement. \n\nPC Equipment older than 5 years are automatically included in annual PC hardware replacement projects.\n\nEquipment refresh can be done if initiated by:\n\n1\\. Change of end user’s business needs. Request should be raised and approved by employee’s direct manager;\n\n2\\. Non-repairable fault for equipment outside of warranty. Formal request must be raised to\n\nidentify the exact hardware specification needed and approved by the employee's manager. \n\n3\\. Other cases identified. Requests should be raised in the Unthread service desk tool and approved by the employee's manager.\n\nAll hardware related actions must be registered in the Unthread service desk tool by raising a ticket. Hardware changes must be kept up to date in the Jira asset management tool by EUS.\n\nAge of equipment considered to be as useful life:\n\nMonitors- 7 years\n\nComputers- 5 years\n\nNetwork devices- 10 years\n\nPrinters- 10 years\n\nPeripherals- no exact term\n\n# **8. Unusable equipment disposal**\n\nAfter equipment is returned to NCE EUS team admins have to check age and condition of the equipment. If it does not meet NCE needs it has to be disposed of. Each of those scenarios must be properly documented. At least handover documentation and appropriate note in asset portal against each equipment item. \n\nNote: Equipment hard drives must be wiped according to Entain’s **Secure deletion guidelines document. No exceptions in this procedure!** ","652c2791-206f-4cab-8748-0209a29aae39","2026-04-14T20:55:33.938Z","2026-04-14T20:58:54.188Z","802e5218-6770-46d7-b9a9-2df4b5947810",{"_25":175,"_53":180},"⚖️ Policies and Compliance",[],[],{"_93":184,"_155":185,"_157":-5,"_158":186,"_160":187,"_13":44,"_147":188,"_149":189,"_25":190,"_27":28,"_164":191,"_167":193,"_169":194},"General LT office pictures","general-lt-office-pictures-from-installation","![IMG_0908.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FIMG_0908.jpg?alt=media)\n\n![IMG_0907.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FIMG_0907.jpg?alt=media)","09ad63bd-c20a-46be-b6d1-a6c15ce0d5b5","2026-03-05T21:01:08.326Z","2026-03-26T11:14:19.204Z","fe3878e5-c7c5-4f01-aeda-60fbdee7edd4",{"_25":187,"_53":192},"Lithuania",[],[],{"_93":196,"_155":197,"_157":-5,"_158":198,"_160":199,"_13":44,"_147":200,"_149":201,"_25":202,"_27":28,"_164":203,"_167":205,"_169":206},"IT AppleID transition from Self-Created to Company Managed AppleID","it-appleid-transition-from-self-created-to-company-managed-appleid","## AppleID transition from:Self-Created to:Company Managed AppleID\n\nv\n\nSPOILER: Pre-description\n\nMany employees (time period: 6+ years… - 20.09.2024) created by themselves\n\nname.surname@enlabs.com\n\nand other non-company managed AppleIDʼs for use on\n\ncompany provided Apple laptops and iPhones in prior to introducing Enlabs ABM (Apple\n\nBusiness Manager), Intune, Federated Access (Company Managed AppleID auto-creation\n\nonce User is being added to Azure/EntraID group: [App-Corp] Apple Business Manager)\n\nProcedure in use since introduction: 20.09.2024\n\nSlack Announcement\n\nReason of procedure introduction: It is not allowed to use a personal AppleID on Enlabs Apple\n\ndevices (MacOS, iOS, iPadOS).\n\nAffected users: 60+\n\nCountries: LV, EE, LT, MT\n\nTag: name.surname@enlabs.com Apple ID\n\n## Procedure:\n\n1. User goes to WEB account.apple.com or under System Preferences>AppleID in MacOS and continues with presented requirement window renaming current @enlabs.com AppleID. 2. Renames to any secondary personal e-mail it has, that IS NOT in use with personal Apple devices, and has login access to that e-mail box to receive verifications for this process. If no secondary email is available, creates new @gmail.com Google Account with e-mail box just for this step. 3. Manually backups to .txt NOTES in computer if they are important - many users rely on Apple Notes heavily. 4. Signs Out in the computer once renamed AppleID @enlabs.com appears.(*1) 5. In WEB account.apple.com patiently waits for current work Apple computer (sysadmin: doublechecks HOSTNAME to match with Intune + Jira Assets) to disappear under DEVICES, removes any obsolete older computers or phones if there are doing REMOVE FROM ACCOUNT - sysadmin rechecks assets and populates information if not met historically in Enlabs IT assets (*2) 6. Sysadmin then adds user into our Azure/EntraID Group: [AppLicense-Corp] Apple Business Manager(*3) particular user and waits till new user auto-creates in ABM - therefore self-created legacy non-managed enlabs.com AppleID is freed and managed can be taken in place. 7. User: Signs In with new company managed name.surname@enlabs.com AppleID into WEB account.apple.com and on Apple Computer under System Preferences>AppleID itself(*4), .\n\nmake sure all goes through well. Goes back to WEB account.apple.com once again with old/renamed APPLEID/email - SIGNS OUT: to be sure that now these AppleIDs are separated and old one can be deleted. 8. User: Signs in with OLD AppleID into privacy.apple.com , Data and Privacy>Delete your account>Get started, begins DELETE ACCOUNT process, important: saves code at step it is shown, enters code at next step, completes with red button: DELETE ACCOUNT. So we don't leave any possibly stale Apple devices tied to removed accounts for no extra future surprises.\n\n## Mind that:\n\n- There is a possibility that the existing notes in NOTES app may disappear during the transition process. Please inform user to create manual backup to .txt via TextEdit, to Enlabs GDrive or similar\n- Issues might arise, see troubleshooting guidance below.\n- Software download from Apple App Store is NOT POSSIBLE (GET button greyed out) with company managed APPLEID - software is being distributed by company through Company Portal App>Apps - both in computers and iPhones. Yet .pkg, .dmg installations, homewbrew and other package managers are allowed per Allowed Software list.\n\n## Links:\n\n(Enlabs IT System Administrators: LV, EE, LT, MT) for progress tracking GSHEET - LogSearchResults-20240920-1104\n\n## (*)Troubleshooting & exceptional cases:\n\nTBA","2df90ae7-666a-4cbd-9eab-60bc1ac6c20e","2026-03-06T10:39:05.399Z","2026-03-06T10:39:05.590Z","bf6d8d01-3584-4bd7-95ff-88900ba7c9ab",{"_25":199,"_53":204},"IT support KB articles",[],[],{"_93":208,"_155":209,"_157":-5,"_158":210,"_160":199,"_13":44,"_147":211,"_149":212,"_25":213,"_27":28,"_164":214,"_167":215,"_169":216},"IT Asset naming","it-asset-naming","## ASSET NAMING ENTAINNCE\n\nCountry: LV, LT, EE\n\n+\n\n

DEVICE TYPE	ASSET GROUPNAME
Desktop
Laptop
MAC
Monitor (screen)
Printer	PR
Tablet
Video Conferencing	C
Virtual Headset	VR
Docking Station	DO
RSA Token	RS

\n\n![DEVICE TYPE Desktop Laptop MAC Monitor (screen) Printer Tablet Video Conferencing Virtual Headset Docking Station RSA Token ASSET GROUPNAME D L M S PR T VC VR DO RS](/api/knowledge-base/images/363a0a11-7939-402e-b3e2-2343ea7c4002)\n\n+\n\nSERIALNUMBER\n\nEXAMPLE: LVLPW0HDMZ9 Latvian Laptop (Windows) and itʼs serial number","2026-03-06T10:44:24.389Z","2026-03-06T10:44:24.681Z","cad205ac-e224-4413-b752-143942f0f840",{"_25":199,"_53":204},[],[],{"_93":218,"_155":219,"_157":-5,"_158":220,"_160":199,"_13":44,"_147":221,"_149":222,"_25":223,"_27":28,"_164":224,"_167":225,"_169":226},"IT- LV encryption keys and ID's","it-lv-encryption-keys-and-ids","## LV Encryption keys & IDs (Win+MacOS)\n\nStored in 1password vault: LV Assets Passwords\n\nLink:\n\nVault access at 07.02.2024:\n\nRolands Svetins (LV, LT Corporative System Administrator)\n\nMost important - always save and update on change MacOS FileVault keys - whilst Win are, but MacOS are not being saved automatically in Azure/ABM under joined devices!","2026-03-06T10:42:22.081Z","2026-03-06T10:42:33.156Z","3c78ed62-b303-4afd-8511-3d0d1d32dda1",{"_25":199,"_53":204},[],[],{"_93":228,"_155":229,"_157":-5,"_158":230,"_160":199,"_13":44,"_147":231,"_149":232,"_25":233,"_27":28,"_164":234,"_167":235,"_169":236},"JetBrains Licensing - Migration to License Server","jetbrains-licensing-migration-to-license-server","# \n\n## What's changing\n\nWe have migrated our JetBrains licenses to a centralized **JetBrains License Server** model.\\\nThis replaces the previous individual license key approach and gives us better visibility, compliance tracking, and easier provisioning across the organization, including license loans for temporary needs.\n\n**All existing licenses have already been migrated to the license server.** However, each user must complete a one-time setup procedure to connect their JetBrains IDE to the license server. Your current license key will soon stop working, so please complete this step as soon as possible to avoid any interruption.\n\n---\n\n## What you need to do\n\n### Existing users (current license holders)\n\nYour license has been migrated, but you **must** follow the activation procedure below to link your IDE to the license server. Until you do, your product may prompt you for a license or stop functioning.\n\n> **\\[If you use individual products - *this is the case for 99 percent of users*\\]**\\\n> \\\n> \\\n****The licensing server address to copy/paste in JetBrains is:** [**https://nce.jetbrains-ide-services.com**](https://nce.jetbrains-ide-services.com)\\\n> (You will have to connect with your NCE ID account, and it may take a few seconds before you are able to paste the above URL in your JetBrains IDE)\\\n> \\\n> \\\n****\\[If you use the JetBrains Toolbox\\]**\\\n> You must uninstall and reinstall the JetBrains Toolbox from the installers available on this page: \n\n### \\\nNew employees & future license requests\n\nStarting now, all new JetBrains license requests are handled through **ConductorOne**.\\\nIf you are a new joiner or need a license for an additional JetBrains product, submit your request via ConductorOne and follow the standard approval workflow. Once approved, you will receive instructions to connect to the license server.\n\n---\n\n## Important reminder: License compliance\n\n**Never use any JetBrains product without a valid, properly assigned license; not even to \"just try it out.\"**\\\nUsing unlicensed software, even temporarily, puts the company in violation of our vendor agreements and exposes us to audit risk. If your license is not yet active or you are unsure of your status, reach out to IT before launching any JetBrains IDE.\n\n---\n\n## Summary\n\n| Scenario | What to do |\n| --- | --- |\n| I already have a JetBrains license | Follow the activation procedure above to connect to the license server |\n| I'm a new employee / need a new license | Request through ConductorOne |\n| I want to try a JetBrains product | Request a license through ConductorOne first; do not install or run without one |\n\n---\n\n## Questions?\n\nIf you run into issues during activation or have questions about the new setup, reach out to the IT team via the usual support channels.","2026-04-09T20:03:25.012Z","2026-04-09T20:03:46.059Z","4517a8b9-7661-4374-82eb-f7b08d62c3cb",{"_25":199,"_53":204},[],[],{"_93":238,"_155":239,"_157":-5,"_158":240,"_160":199,"_13":44,"_147":241,"_149":241,"_25":242,"_27":28,"_164":243,"_167":244,"_169":245},"Joan Desk Booking System - User Documentation","joan-desk-booking-system-user-documentation","In this documentation you will find instructions about: How to use Joan our Desk Booking system in Malta.\n\nDocumented Instructions:\n\n1. *How to Install App: **Joan - Workplace Management*** \n\n2. *Signing In* \n\n3. *How to Book a Desk* \n\n4. *How to Edit or Delete a Desk Booking* \n\n5. *How to Book a Meeting Room* \n\n6. *How to Cancel a Meeting Room* \n\n# **How to Install App: *Joan - Workplace Management:***\n\n1. Go to your Device App Store *(App Store for MAC / Play Store for Android)*\n\n2. Search for Joan - Workplace Management *(Purple Logo)*\n\n3. Get/Download\n\n# Signing In\n\n1. Open Joan\n\n2. Type your Entain or Enlabs Email in the Textbox\n\n3. Tick Terms & Conditions box\n\n4. Go to your Outlook or Gmail Mailbox and retrieve the Code that was sent to you\n\n5. Sign In\n\n# How to Book a Desk\n\n***NOTE!: You can only book 2 Weeks (14 days) in Advance!***\n\n***NOTE!: You can only book 1 Desk Location for that Day!***\n\n1. **Press:** Desk\n\n2. Choose your Date, TIMESLOT and Repeat:\n\n 1. Repeat Settings:\n\n 1. **Every Day** (***Select Dates***: 1-14 Days)\n\n 2. **Every Weekday** (***Everyday of the Week***: Mon to Fri, 1-14 Days)\n\n 3. **Every Week on** **“Specified Day”**: (EX: Choosing **Friday**, i can book up to 2 Fridays in 2 weeks in Advance)\n\n 4. **Only Once** *(Books Only 1 Day)*\n\n3. **Press**: Confirm to Save Selections\n\n4. **Press:** PICK YOUR DESK\n\n5. **Choose a Map:** Malta Office - Floor 6\n\n6. **Choose Desk:** *(You can Zoom into the Map)*\n\n 1. Red Dot = Already Booked and Cannot be Booked\n\n 2. Green Circle = Is Available and Can be Booked\n\n 3. Gray Circle = Cannot be Booked\n\n7. Book!\n\n8. Confirm Reservation!\n\n9. DONE\n\n# **How to Edit or Delete a Desk Booking**\n\n1. Press on your Booking\n\n2. Press the 3 Dots on the Top Right Corner\n\n3. DELETE or EDIT\n\n# **How to Book a Meeting Room**\n\nIn Malta we have **2 Meeting Rooms**:\n\n1. **Boardroom** *(Next to the Kitchen)*\n\n2. **Meeting Room** *(Behind HR Desk)*\n\n**Through the Joan Mobile Application:**\n\n1. **Press:** Room\n\n2. **Choose:** Date and Timeslot\n\n3. **Press:** Pick a Meeting Room\n\n4. **Press:** Malta\n\n5. **Select:** Boardroom or Meeting Room\n\n 1. Enter Title, \n\n 2. **Press:** Overview\n\n 3. Confirm Reservation\n\n# **How to Cancel a meeting Room Booking**\n\n ***In the Main Menu:***\n\n1. Find your Meeting\n\n2. Press: Cancel","2026-03-05T22:59:55.710Z","06131763-6c7f-401a-b4db-f4debdde4dfc",{"_25":199,"_53":204},[],[],{"_93":247,"_155":248,"_157":-5,"_158":249,"_160":199,"_13":44,"_147":250,"_149":251,"_25":252,"_27":28,"_164":253,"_167":254,"_169":255},"KB - Hardware troubleshooting","kb-hardware-troubleshooting","# Microphone not working\n\n## Problem Your microphone is not picking up sound, is very quiet, or is not detected by apps (Slack, Zoom, Teams, etc.).\n\n## Quick fix - Make sure your microphone is not muted (check keyboard or headset button) - Unplug and reconnect the microphone - Restart your computer\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Check physical connection\n\n#### Wired microphone / headset 1. Unplug the microphone or headset 2. Plug it back in firmly 3. Try a different USB or audio port\n\n#### Bluetooth microphone / headset 1. Make sure the device is turned **ON** 2. Check battery level 3. Reconnect device via Bluetooth settings.\n\n---\n\n### 2. Troubleshooting: macOS\n\n#### Check Input Device 1. Go to **System Settings > Sound > Input** 2. Select your microphone from the list. 3. Speak and check if the **Input Level** bar moves. 4. Adjust the **Input Volume** slider.\n\n#### Check Privacy Permissions 1. Go to **System Settings > Privacy & Security > Microphone** 2. Ensure the toggle is **ON** for the specific app you are using (e.g., Slack, Zoom). 3. You may need to quit and reopen the app for changes to take effect.\n\n---\n\n## ### 3. Troubleshooting: Windows\n\n#### Check Input Device 1. Go to **Settings > System > Sound** 2. Under **Input**, select your microphone. 3. Speak and check if the bar next to **Volume** moves.\n\n#### Check Privacy Permissions 1. Go to **Settings > Privacy & Security > Microphone** 2. Make sure: - **Microphone access = ON** - **Let apps access your microphone = ON**\n\n#### Check App Settings 1. Open the app (Slack, Zoom, Teams). 2. Go to **Settings > Audio / Devices** 3. Select the correct microphone from the dropdown list. 4. Restart the app after changes.\n\n#### Update or Restart Device Driver 1. Press **Win + X > Device Manager** 2. Expand **Audio inputs and outputs** 3. Right-click your microphone > **Disable device** > Wait 5 seconds > **Enable device** 4. Optionally: Right-click > **Update driver > Search automatically for drivers**\n\n---\n\n## If it still doesn’t work Contact IT support and include: - Device type (Wired, Bluetooth, Built-in) - Operating System (Mac or Windows) - App where it fails - What you already tried\n\n# Camera not working\n\n## Problem Your camera shows a black screen, is not detected, or displays a \"No Camera Found\" message in video conferencing apps.\n\n## Quick fix - Close all apps using the camera (Zoom, Teams, Slack, FaceTime). - Restart your computer. - Check if a physical privacy shutter on the laptop lid is closed\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Check external webcam connection - Unplug USB cable and plug it into a **different USB port**. - Avoid using USB hubs, connect it directly to the computer. - If using Bluetooth, ensure the camera is paired and charged.\n\n---\n\n### 2. Troubleshooting: macOS\n\n#### Grant Camera Access 1. Go to **System Settings > Privacy & Security > Camera** 2. Ensure the toggle is **ON** for the app you want to use. 3. **Quit** the app completely (Cmd + Q) and reopen it.\n\n#### Check if Camera is in use - If you see a **light** next to the camera but no picture, another app is using the camera. - Open **Activity Monitor**, search for 'VDCAssistant', select it, and click **Force Quit**. Then try again.\n\n#### Reset System Controller (for built-in camera) 1. Shut down your Mac. 2. Press and hold **Shift + Control + Option + Power Button** for 10 seconds. 3. Release all keys and turn on the Mac normally.\n\n---\n\n## ### 3. Troubleshooting: Windows\n\n#### Grant Camera Access 1. Go to **Settings > Privacy & Security > Camera** 2. Turn **ON** Camera access and **ON** Let apps access your camera.\n\n#### Check **Device Manager** 1. Press **Win + X > Device Manager** 2. Expand **Cameras** (or **Imaging devices**). 3. If you see a **Down Arrow** icon > Right-click and select **Enable device**. 4. If you see a **Yellow Triangle** > Right-click > **Update driver > Search automatically**.\n\n#### Reset Camera Service (Windows 11) 1. Open **Settings > Bluetooth & devices > Cameras** 2. Select your built-in camera. 3. **Click disable** > Wait 5 seconds > Click **Enable**.\n\n---\n\n## If it still doesn't work Contact IT support and include: - Computer model and Operating System (Mac or Windows) - Is it a built-in or external camera? - Exact error message seen in apps. - What you have tried.\n\n# Mouse not working properly\n\n## Problem Cursor moves erratically, jumps around, is frozen, or the mouse scroll wheel does not work/does not work smoothly.\n\n## Quick fix - **Wired:** Unplug and replug into a different USB port. - **Wireless:** Replace batteries or charge the mouse. - **Bluetooth:** Turn Bluetooth OFF and ON again. - **Surface:** Ensure the mouse is on a mousepad or non-reflective surface.\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Clean the sensor - Turn the mouse over. - Use some sort of cloth to gently clean the sensor lens. - Remove dust from the feet of the mouse.\n\n---\n\n### 2. Troubleshooting: macOS\n\n#### Adjust Tracking Speed 1. Go to **System Settings > Mouse** 2. Adjust **Tracking speed** and **Scrolling speed** sliders. 3. Turn **OFF** *Natural scrolling* if you prefer traditional scroll direction.\n\n#### Reset Bluetooth Module (Wireless only) 1. Hold **Shift + Option** and click the Bluetooth icon in the menu bar. 2. Click **Reset the Bluetooth module**. 3. Re-pair your mouse: **System Settings > Bluetooth > Forget Device > Reconnect**.\n\n---\n\n## ### 3. Troubleshooting: Windows\n\n#### Adjust Pointer Speed 1. Go to **Settings > Bluetooth & devices > Mouse** 2. Adjust **Mouse pointer speed** slider. 3. Click **Additional mouse settings > Pointer Options** tab. 4. **Uncheck *Enhance pointer precision* (this often fixes \"jumpy\" cursor).\n\n#### Check/Update driver 1. Press **Win + X > Device Manager** 2. Expand **Mice and other pointing devices**. 3. Right-click **HID-compliant mouse** > **Uninstall device** (**DO NOT** check \"Delete driver). 4. **Restart** the computer. Windows will reinstall the driver automatically.\n\n#### Disable \"Scroll Inactive Windows\" - Go to **Settings > Bluetooth & devices > Mouse** - Turn **OFF** the toggle for *Scroll inactive windows when hovering over them*.\n\n---\n\n## If it still doesn't work Contact IT support and include: - Mouse brand and model (Logitech, Apple Magic Mouse, Dell etc.) - Operating System (Mac or Windows) - Connection type (USB dongle, Bluetooth, Wired). - What you have tried.\n\n# Keyboard typing wrong characters or keys not working\n\n## Problem Certain keys do nothing, you get numbers instead of letter, or symbols are swapped.\n\n## Quick fix - **Wired:** Unplug and replug firmly. - **Wireless:** Check battery level. - **Spilled liquid?** Turn off immediately, flip upside down and contact IT **immediately**. - Press **Shift** key 5 times rapidly to see if Sticky Keys warning pops up (if so, cancel it).\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Check Language Layout - If **@** and **\"** are swapped, or **Z** and **Y** are swapped, you are on the wrong language layout.\n\n#### macOS - Look at top right menu bar for Flag icon. - Chnage to the layout of your preference.\n\n#### Windows - Look at bottom right taskbar (next to clock), for **ENG** or **LAV** language code. - Click it and select your correct layout.\n\n---\n\n## ### 2. Check Sticky Keys / Filter Keys (Windows)\n\nThse accessibility features can make the keyboard seem \"slow\" or \"stuck\".\n\n- 1. Go to **Settings > Accessibility > Keyboard** 2. Turn **OFF** *Sticky Keys*. 3. Turn **OFF** *Filter Keys*.\n---\n\n### 3. Troubleshooting: macOS\n\n#### Check Modifier Keys If **Cmd** key acts like **Option**: 1. Go to **System Settings > Keyboard > Keyboard Shortcuts > Modifier Keys**. 2. Restore defaults to ensure no keys are remapped.\n\n#### Check \"Slow Keys\" 1. Go to **System Settings > Accessibility > Keyboard**. 2. Turn **OFF** *Slow Keys* (This feature delays keypresses)\n\n---\n\n## ### 4. Troubleshooting: Windows\n\n#### Reinstall Keyboard Driver 1. Press **Win + X > Device Manager** 2. Expand **Keyboards**. 3. Right-click **Standard PS/2 keyboard** (or HID Keyboard Device) > **Uninstall device** (**DO NOT** check **Delete driver**). 4. **Restart the computer.** Windows will automatically reinstall the driver.\n\n#### Use On-Screen Keyboard to test inputs - Open Start Menu, type 'OSK' and press Enter. - Click the stuck key on the On-Screen Leyboard with your mouse. - If it works there but not on the physical keyboard, it is a **hardware failure**. Get in touch with IT support for solution.\n\n### If it still doesn't work Contact IT support and include: - Laptop or External keyboard model - Operating System (Mac or Windows) - Specify what doesn't work with the keyboard - Any recent updates, has anything been spilt on the keyboard to your knowledge?\n\n## # No sound from speakers or headphones\n\n## Problem Computer isn't giving any audio output, audio is playing but nothing can be heard. Sound is crackling or distorted.\n\n### Quick fix - Click the Sound/Volume icon and check if your volume isn't set to 0 or to a very low number. - Unplug headphones if you have them plugged in, but using computer speakers. - Restart your computer\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Check output device selection - Apps like Slack or Zoom have their own speaker settings, if you hear system sounds (notifications, USB device connections/disconnections) but not audio from the app, check **inside the app settings.**\n\n#### macOS 1. Go to **System Settings > Sound > Output**. 2. Select **MacBook Speakers** or **External Headphones** (or whatever device you want to use). 3. Ensure *mute* is not checked.\n\n#### Windows 1. Click the *Speaker Icon* in Taskbar > Click **>** Arrow next to the volume slider. 2. Select the correct playback device (Can be *Speakers (Realtek)* or *Headphones*).\n\n---\n\n### 2. Check Physical Ports (Windows & Mac) - **Dust/Debris:** Shine a light into the headphone jack. If you see lint, it tricks the computer into thinking headphones are plugged in. Use a wooden toothpick or compressed air to clean carefully.\n\n---\n\n### 3. Troubleshooting: macOS\n\n#### Reset Core Audio (Audio Driver), *Only if you have sudo/admin rights, skip if unsure*. 1. Open **Terminal** (Finder > Applications > Utilities). 2. Type `sudo killall coreaudiod` and press **Enter**. 3. Type your password (Letters won't show) and press **Enter**.\n\n#### Check Bluetooth Heaphones - Sometimes audio is trying to play to a Bluetooth speaker in another room. - Turn Bluetooth **OFF** temporarily (Menu Bar > Bluetooth Icon > Toggle OFF) to force sound back to internal speakers.\n\n---\n\n## ### 4. Troubleshooting: Windows\n\n####Run Audio Troubleshooter 1. Go to **Settings > System > Sound**. 2. Under *Advanced**, click **Troubleshoot common sound problems**. 3. Follow the prompts.\n\n#### Restart Audio Service 1. Press **Win + X > Task Manager**. 2. Go to **Services** tab. 3. Find **Audiosrv**. 4. Right-click > **Restart**.\n\n#### Check Driver 1. Press **Win + x > Device Manager**. 2. Expand **Sound, video and game controllers**. 3. Right-click **Realtek High Defenition Audio** (Or similar). 4. Click **Disable device** > Wait 5 seconds > **Enable device**.\n\n---\n\n## If it still doesn't work Contact IT support and include: - Internal speakers or external (headphones/speakers)? - Operating System (Mac or Windows) - Wired or Wireless? - What have you tried?\n\n# External Monitor not working or display issues\n\n## Problem Monitor shows \"No Signal\", screen is flickering, text is blurry, or display arrangement is wrong.\n\n## Quick fix - Check if the monitor is turned on. - Unplug the video cable (HDMI/DisplayPort/USB-C) from **both ends** and reseat firmly. - Restart the computer **with the monitor plugged in and powered on**.\n\n---\n\n## ## Step\n\n## by\n\nstep troubleshooting\n\n### 1. Check Cable and Input Source 1. Ensure cable is connected to the **Computer** and **Monitor**. 2. Use the buttons on the monitor to open the **On-Screen Display (OSD) Menu**. 3. Find **Input Source** or **Source Select**. 4. Ensure it matches the cable used (If using HDMI 1, select HDMI 1)\n\n---\n\n### 2. Troubleshooting: macOS\n\n#### Detect Displays Manually 1. Go to **System Settings > Displays**. 2. Hold down the **Option** key. A **Detect Displays** button will appear in the bottom right corner, click it.\n\n#### Check Arrangement and Mirroring 1. Go to **System Settings > Displays**. 2. Click **Arrange**. 3. Ensure **Mirror Displays** is **UNCHECKED** if you want an extended desktop. 4. Drag the white menu bar rectangle to the screen you want as your main display.\n\n#### Fix Blurry Text (Scaling) 1. Go to **System Settings > Displays**. 2. Select the external monitor. 3. Look for **Resolution**. Toggle between **Default** and **Scaled**. Select a setting that looks sharp.\n\n---\n\n## ### 3. Troubleshooting: Windows\n\n#### Detect Displays 1. Right-click empty area on **Desktop > Display settings**. 2. Scroll to multiple displays**. 3. Click **Detect**. 4. If still not found, click **Connect** (or press **Win + P**) 5. Select **Extend** (Do not use \"PC Screen Only)\n\n#### Check Refresh Rate (Flickering Fix) 1. Go to **Settings > System > Display > Advanced display**. 2. Under **Choose a refresh rate**, try setting it to **60Hz**. 3. If the flickering stops, the cable or docking station might need to be replaced.\n\n#### Reset Graphics Driver - If the screen is black or frozen: Press **Win + Ctrl + Shift + B**. - The screen will flash/beep and reset the video driver.\n\n## If it still doesn't work Contact IT support and include: - Laptop model and Monitor model (If known) - Operating System (Mac or Windows) - Type of connection (HDMI, USB, DisplayPort, Docking Station) - Is the monitor power LED on or blinking? - What have you tried?","2026-04-13T11:20:29.990Z","2026-04-16T11:07:40.939Z","3dc8d10a-3498-4438-8622-a7a7f8fbedf2",{"_25":199,"_53":204},[],[],{"_93":257,"_155":258,"_157":-5,"_158":259,"_160":187,"_13":44,"_147":260,"_149":261,"_25":262,"_27":28,"_164":263,"_167":264,"_169":265},"LT office address and contacts","lt-office-address-and-contacts","Office address: Konstitucijos pr. 21, C, Quadrum North, Vilnius, 09306 Vilniaus m. sav., Lithuania\n\n![Screenshot 2026-03-26 at 13.24.26.png](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FScreenshot%202026-03-26%20at%2013.24.26.png?alt=media)\n\nEntain contact person: Aistis Klova, +370 66312136, [aistis.klova@entainnce.com](mailto:aistis.klova@entainnce.com)\\\nBuilding contact person: Kamilė Navikaitė ( The business center administrator is for communication and marketing ), +37060901074, [north@quadrum.lt](mailto:north@quadrum.lt), [conference@quadrum.lt](mailto:conference@quadrum.lt)","2026-03-26T12:14:38.593Z","2026-03-31T11:41:36.215Z","bf5c96c8-ad45-43cb-a34d-3d8622609b0d",{"_25":187,"_53":192},[],[],{"_93":267,"_155":268,"_157":-5,"_158":269,"_160":270,"_13":44,"_147":271,"_149":272,"_25":273,"_27":28,"_164":274,"_167":276,"_169":277},"Malta printer setup","malta-printer-setup","## Malta Office - Printer Setup - Internal IT\n\n## In this documentation you will find information about the office printers.\n\nIn the office we have 3 printers setup.\n\n## 1 for Entain Users.\n\n2 for Enlabs / Guests. (Entain Users can also use this one as its on a Guest WIFI)\n\n![Zntain](/api/knowledge-base/images/65fb05cb-0123-4c88-bf96-61deb91867c9)\n\nEntain Printer (Located at Operations Area): This printer is rented out from Forestals and can only be used by Entain Users.\n\n## To Use The Printer (Windows):\n\nEntain Users must be connected to WIFI: Alice to be able to print. (Alice WIFI requires Entain Device)\n\nPrinter has to be added to the users laptop via Printers & Scanners > Add Device\n\nPrinter Name: MT-VAL-PEN-01\n\nHost Server: ATVC1WIPRS001\n\n![enlebs](/api/knowledge-base/images/ee178a9c-bcf7-4cac-b8e5-e4257b8e2a93)\n\nEnlabs has 2 Printers.\n\n1. Enlabs Printer 1 - Commercial Area (Infront of Josephʼs Office)\n\na. IP Address: 172.16.205.51\n\n2. Enlabs Printer 2 - Finance Area (Next to Michael)\n\na. IP Address: 172.16.208.29\n\nThe Finance Area Printer is the main printer which Official Enlabs Users make use of as that requires users to be on the ggmt-wlan wifi network.\n\nThe Commercial Area Printer is a backup printer which can also be used at anytime by Entain or Enlabs users. Users are required to be connected to ggmt-guest wifi network as its secondary purpose is to be also reachable by guest users (Non Entain/Enlabs Users) within our office.\n\n## To Use The Printer (Windows):\n\n## The Finance Area Printer\n\nEnlabs Users Must be Connected to WIFI: ggmt-wlan\n\nPrinter can be Added via Printers & Scanners > Add Device\n\nPrinter Name: Enlabs-Main-Printer\n\n![Bluetooth & devices Printers & scanners Add a printer or scanner Add device](/api/knowledge-base/images/5785a3bf-4e0a-48d5-9df5-280d3c4e5cef)\n\n## The Commercial Area Printer\n\nEnlabs / Entain / Guest Users must be Connected to WIFI: ggmt-guest\n\nUsers must set this Printer Manually by using an IP Address.\n\n## How to Add:\n\nPrinters & Scanners > Add Device > Add Manually > Add Printer Using an IP Address or Hostname\n\n![Add Printer Find a printer by other options (O My printer is a little older. Help me find it. (O Select a shared printer by name Browse... Example: computernamerintername or http://computername/printers/printername/.printer © Add a printer using an IP address or hostname (O Add a Bluetooth, wireless or network discoverable printer (O Add a local printer or network printer with manual settings Next Cancel](/api/knowledge-base/images/63950e79-5cc0-4001-8b5c-b87eb9f125ce)\n\nDevice type = Auto Detect Input Printer IP: 172.16.205.51\n\n![& Add Printer Type a printer hostname or IP address Device type: Autodetect Hostname or IP address: 172.16.205.51 Port name: 172.16.205.51 @ Query the printer and automatically select the driver to use Autodetect detects WSD and TCP/IP printers. To search for an IPP printer, IPP must be selected from the drop-down menu. Cancel](/api/knowledge-base/images/9ad3087e-ad33-4fca-bb23-cf3ad206868c)\n\nAfter pressing next you should be able to find the printer just press Next and Next and that should be it, Finish.\n\n## Printer Name: Enlabs-Secondary-Printer\n\n![ Add Printer You've successfully added Enlabs-Secondary-Printer (HP Color LaserJet MFP M477fdw) Printer name: Enlabs-Secondary-Printer (HP Color Laseret MFP M477fdw) This printer has been installed with the HP Color LaserJet Pro MFP M477 PCL 6 driver. Cancel](/api/knowledge-base/images/af28b1b1-09a2-45dd-814e-5ba54d90e03b)","36317d82-81c3-412e-83e7-027b5804a69c","2026-03-05T23:01:46.845Z","2026-03-05T23:33:25.857Z","3da142b5-9515-4a89-b22a-4806b4d88f50",{"_25":270,"_53":275},"Malta specific IT support articles",[],[],{"_93":279,"_155":280,"_157":-5,"_158":281,"_160":199,"_13":44,"_147":282,"_149":283,"_25":284,"_27":28,"_164":285,"_167":286,"_169":287},"New employee form","new-employee-form","## New EM intro A4\n\nProcedure in use since introduction: 2023\n\n## Reason of procedure introduction: New employees had to have more clear introduction what\n\nNew employees had to have more clear introduction what\n\nto begin with, there were a lot similar and repeatable questions in day one.\n\nAffected users: Every new employee\n\nCountries:\n\nCountries: LV, LT\n\nTag:\n\nname.surname@enlabs.com , enlabsID, EM\n\n## Procedure:\n\n- 1. Together with company work computer - print and hand to them also this introduction A4 sheet.\n\n## Files:\n\nEM_intro_v2.docx (updated 27.01.2025) EM intro v2.docx\n\n## Preview:\n\n![2ntain](/api/knowledge-base/images/a007b2e4-cc9b-4175-9ed8-1783860ae3fc)\n\n| Username: name.surname@enlabs.com - We call it “EnlabsD”\n\n| Password: (provided directly)\n\n## Windows computer user login:\n\nLogin into the work computer using credentials above *.\n\nSet 6 digit PIN for user login.\n\nApple computer user login: User - nsumame, Password - (provided directly)\n\n## When “Enlabs™ authentication is being asked:\n\nOn your phone, download and open Microsoft Authenticator app, “+\", “Work or school account”, “Scan QR\" to activate 2FA for EnlabsID using Scan QR code - we need to link your phone app with work Email for secure authentication over first time logging into Windows laptop login or under myapps. microsoft.com if it's Apple.\n\n## When first time logged into work computer and using browser:\n\nOpen Google Chrome and authenticate using your EnlabsID (name.surname@enlabs com, password - it's your work Email, Slack username, SSO auth. in other work related web resources etc.)\n\nAlso go to https://myapplications.microsoft.com/ , open Enlabs Slack web app, and also please check if you have access to the company Enlabs Workspace (Google Mail).\n\nNote: For accessing ENTAINGROUP web resources - create and use a separate Google Chrome browser profile (without Google Sign-In), name surname@entainaroup.com. ou will receive your initial login credentials soon.\n\n## We rely on:\n\nSlack and Google Mail - main communication;\n\nGet Slack app hitps /s ck comint n-gb/downloads/windows if not found on the computer; Microsoft Authenticator - To Authentication (2FA); Enlabs 1Password — for secure password management and storage; Google Chrome - as DEFAULT WEB browser; VPN - Twingate (MacOS: Company Portal App>Apps>GET Twingate, Windows: auto-deployed);\n\nelse - depends on department and work specifics, instructed by the Direct Manager.\n\nEnlabs 1Password (obligatory) and MS Office Suite (Standard) request (for the most Enlabs AB Google Docs, Sheets IS enough) available at:\n\nhitps://enlabs conductor.one/access requests/brows\n\nIMPORTANT: Please keep this A4 safely or shred it after you are familiar with the provided information!","2026-03-06T10:40:53.036Z","2026-03-06T10:40:53.377Z","01f32bac-aac1-4598-a54a-8eeec92bcfd6",{"_25":199,"_53":204},[],[],{"_93":289,"_155":290,"_157":-5,"_158":291,"_160":292,"_13":44,"_147":293,"_149":294,"_25":295,"_27":28,"_164":296,"_167":298,"_169":299},"NL meeting rooms pictures","nl-meeting-rooms-pictures","Meeting room 1\n\n![Meeting room NL1.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FMeeting%20room%20NL1.jpg?alt=media)\n\n![NL meeting room2.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FNL%20meeting%20room2.jpg?alt=media)\n\n![NL meeting room3.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FNL%20meeting%20room3.jpg?alt=media)Meeting room 2\n\n![NL meeting room4.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2FNL%20meeting%20room4.jpg?alt=media)","df97b487-e864-4664-9b39-bbe3b70638e7","2026-03-26T12:32:33.676Z","2026-03-26T12:57:08.585Z","80743042-13ab-4105-9752-0e453a211adf",{"_25":292,"_53":297},"Netherlands",[],[],{"_93":301,"_155":302,"_157":-5,"_158":303,"_160":292,"_13":44,"_147":304,"_149":305,"_25":306,"_27":28,"_164":307,"_167":308,"_169":309},"NL office address and contacts","nl-office-address-and-contacts","Office address: Amsterdam\n\n![office location.jpg](https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-entain-25pqd%2Fknowledge-base%2Foffice%20location.jpg?alt=media)\n\nEntain contact person: \\\nBuilding contact person:","2026-03-26T12:32:52.104Z","2026-03-26T13:27:42.781Z","02e80261-4681-462d-a868-ef4dd7e4118e",{"_25":292,"_53":297},[],[],{"_93":311,"_155":312,"_157":-5,"_158":313,"_160":292,"_13":44,"_147":314,"_149":314,"_25":315,"_27":28,"_164":316,"_167":317,"_169":318},"NL office plan","nl-office-plan","a","2026-03-26T12:33:05.437Z","ed7aa5a3-4de6-4df1-ac5c-2b2445139a9d",{"_25":292,"_53":297},[],[],{"_93":320,"_155":321,"_157":-5,"_158":322,"_160":199,"_13":44,"_147":323,"_149":324,"_25":325,"_27":28,"_164":326,"_167":327,"_169":328},"Printers in Optibet office","printers-in-optibet-office","## Network Printers - Entain/Optibet Riga Office\n\nIn use since: 10.05.2023 Reason of introduction: Ability to print over wired and wireless network in Riga office. Users in scope: Riga Office attendees Countries: LV Tag: riga-office, network printers\n\n## Description:\n\n- 1. In Riga office we have 6 network connected printers in use.\n- 2. VLAN ID for these network printers+scanners: 7 (Name: Print, 29 Usable IPs)\n- 3. NOT discoverable over local network, mdns is OFF, can be pinged and added to OS via IP printer setup mode.\n- 4. Models in use of these are: HP M577, Canon MF8580\n- a. Reception - HP M577\n\ni. IP address: 192.168.7.3\n\n- b. HR - HP M577\n- i. IP address: 192.168.7.4\n- c. Legal - HP M577\n\ni. IP address: 192.168.7.5\n\n- d. Payments - Canon MF8580\n- i. IP address: 192.168.7.6\n- e. Product - HP M577\n- i. IP address: 192.168.7.7\n- f. Finance - HP M577\n- i. IP address: 192.168.7.8\n\n## Service Mode credentials:\n\n- a. nlabtech o6+5P9!D\n- b. nlabtech o6+5P9!D\n- c. nlabtech o6+5P9!D\n- d. nlabtech o6+5P9!D\n- e.\n\n## (*)Troubleshooting & exceptional cases:\n\nServiced by: Sysadmin + SIA ROLLING Contact info: aivars@rolling.lv , Phone: +371 29390099","2026-03-06T10:43:30.272Z","2026-03-06T10:43:30.431Z","2585a8b5-754e-4df4-9b3b-6576f1bb234d",{"_25":199,"_53":204},[],[],"collections",[331,376,417,425],{"_53":204,"_155":332,"_95":333,"_334":335,"_336":-5,"_13":44,"_147":337,"_149":337,"_25":199,"_27":28,"_338":339,"_151":340,"_365":366},"it-support-kb-articles","Articles realted to IT support","icon","file-text","parentId","2026-03-05T22:54:50.159Z","articleCount",8,[341,344,347,350,353,356,359,362],{"_93":196,"_155":197,"_157":-5,"_158":198,"_160":199,"_13":44,"_147":200,"_149":201,"_25":202,"_27":28,"_167":342,"_169":343},[],[],{"_93":208,"_155":209,"_157":-5,"_158":210,"_160":199,"_13":44,"_147":211,"_149":212,"_25":213,"_27":28,"_167":345,"_169":346},[],[],{"_93":218,"_155":219,"_157":-5,"_158":220,"_160":199,"_13":44,"_147":221,"_149":222,"_25":223,"_27":28,"_167":348,"_169":349},[],[],{"_93":228,"_155":229,"_157":-5,"_158":230,"_160":199,"_13":44,"_147":231,"_149":232,"_25":233,"_27":28,"_167":351,"_169":352},[],[],{"_93":238,"_155":239,"_157":-5,"_158":240,"_160":199,"_13":44,"_147":241,"_149":241,"_25":242,"_27":28,"_167":354,"_169":355},[],[],{"_93":247,"_155":248,"_157":-5,"_158":249,"_160":199,"_13":44,"_147":250,"_149":251,"_25":252,"_27":28,"_167":357,"_169":358},[],[],{"_93":279,"_155":280,"_157":-5,"_158":281,"_160":199,"_13":44,"_147":282,"_149":283,"_25":284,"_27":28,"_167":360,"_169":361},[],[],{"_93":320,"_155":321,"_157":-5,"_158":322,"_160":199,"_13":44,"_147":323,"_149":324,"_25":325,"_27":28,"_167":363,"_169":364},[],[],"subCollections",[367],{"_53":275,"_155":368,"_95":275,"_334":-5,"_336":199,"_13":44,"_147":369,"_149":369,"_25":270,"_27":28,"_338":370,"_151":371,"_365":375},"malta-specific-it-support-articles","2026-03-05T23:31:59.873Z",1,[372],{"_93":267,"_155":268,"_157":-5,"_158":269,"_160":270,"_13":44,"_147":271,"_149":272,"_25":273,"_27":28,"_167":373,"_169":374},[],[],[],{"_53":377,"_155":378,"_95":379,"_334":380,"_336":-5,"_13":44,"_147":381,"_149":382,"_25":383,"_27":28,"_338":384,"_151":385,"_365":386},"NCE offices layouts- floor plans, tasks, photos","nce-offices-layouts-floor-plans-tasks-photos","This chapter is dedicated to describe NCE offices in each country.","home","2026-03-05T20:37:31.230Z","2026-03-05T20:42:37.504Z","cb37d262-090e-449d-8af3-222ec8f96559",0,[],[387,402],{"_53":192,"_155":388,"_95":389,"_334":390,"_336":383,"_13":44,"_147":391,"_149":392,"_25":187,"_27":28,"_338":393,"_151":394,"_365":401},"lt","Collection dedicated to offices in Lithuania","globe","2026-03-05T20:43:13.406Z","2026-03-05T22:53:57.993Z",6,[395,398],{"_93":184,"_155":185,"_157":-5,"_158":186,"_160":187,"_13":44,"_147":188,"_149":189,"_25":190,"_27":28,"_167":396,"_169":397},[],[],{"_93":257,"_155":258,"_157":-5,"_158":259,"_160":187,"_13":44,"_147":260,"_149":261,"_25":262,"_27":28,"_167":399,"_169":400},[],[],[],{"_53":297,"_155":403,"_95":404,"_334":390,"_336":383,"_13":44,"_147":405,"_149":405,"_25":292,"_27":28,"_338":393,"_151":406,"_365":416},"netherlands","Collection dedicated to offices in Netherlands","2026-03-05T20:47:01.186Z",[407,410,413],{"_93":289,"_155":290,"_157":-5,"_158":291,"_160":292,"_13":44,"_147":293,"_149":294,"_25":295,"_27":28,"_167":408,"_169":409},[],[],{"_93":301,"_155":302,"_157":-5,"_158":303,"_160":292,"_13":44,"_147":304,"_149":305,"_25":306,"_27":28,"_167":411,"_169":412},[],[],{"_93":311,"_155":312,"_157":-5,"_158":313,"_160":292,"_13":44,"_147":314,"_149":314,"_25":315,"_27":28,"_167":414,"_169":415},[],[],[],{"_53":180,"_155":418,"_95":-5,"_334":-5,"_336":-5,"_13":44,"_147":419,"_149":419,"_25":175,"_27":28,"_338":370,"_151":420,"_365":424},"policies-and-compliance","2026-03-05T08:19:08.205Z",[421],{"_93":172,"_155":173,"_157":-5,"_158":174,"_160":175,"_13":44,"_147":176,"_149":177,"_25":178,"_27":28,"_167":422,"_169":423},[],[],[],{"_53":166,"_155":426,"_95":-5,"_334":-5,"_336":-5,"_13":44,"_147":427,"_149":427,"_25":161,"_27":28,"_338":370,"_151":428,"_365":432},"workstations-and-hardware","2026-03-05T08:19:25.252Z",[429],{"_93":154,"_155":156,"_157":-5,"_158":159,"_160":161,"_13":44,"_147":162,"_149":162,"_25":163,"_27":28,"_167":430,"_169":431},[],[],[],"uncategorizedArticles",[],"mixpanelToken","cc23843c498db1553f595eae3fae57d7","sentryDsn","https://cd638f7e7e056e6e02d1d91f09ba2fa9@o563911.ingest.us.sentry.io/4510302612946944","environment","prd","theme","isMac","isEmbed","embedConfig","pages/Login",{"_447":448,"_449":450},"context",{"_23":24},"returnTo","/","actionData","errors"]

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